Quick Answers to Your Queries
Whenever you have a question about spread betting or our dealing platform, the solution is easy to find.
Our Help and Support section and Customer Service team are available 24 hours a day, seven days a week. We also provide regular updates and feedback on Twitter, if you'd like to get in touch with us that way.
Online help and support
For an instant answer to your questions, visit our Help & Support section. You can access this area of the website by clicking the 'Launch Help and Support' button at the top right hand side of the screen, below the client login button.
Alternatively, you can follow our Chief Market Strategist David Jones on Twitter at @DavidJones_IG. David regularly gives his thoughts on the state of various markets, and is also happy to field questions about IG Index or spread betting in general.
How to use our online help
Using the knowledge and expertise held by our Customer Service staff, we have created a wide range of topics in the following areas:
- Managing your Account
- Payments
- Using our Dealing Platforms
- Charts
- Market Information
- Technical Help
The Help and Support section is designed to help you manage your search down to the finest detail. All of our solutions are categorised according to content and topic, to help you find the most relevant information as quickly as possible.
If you’re new to the site and just looking for general information, you can browse the most popular queries, while more experienced users can locate answers via the search bar.
Personalised help
Can't find what you're after in the Help and Support section? If you are logged into PureDeal and have launched Help and Support, you can raise and track email queries with our Customer Service staff by clicking on the Contact Us tab at the top of the portal screen.
You can then view our responses in the My Queries section and request more information or assistance, if required.
Accessing Help & Support
Anyone can visit the Help & Support section from the IG Index site, but only account holders will be able to access the My Queries section by logging in through PureDeal.
Updated: 23/05/11
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